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Delete your ITAV account

ITAV — It takes a village, by Good Devs. Delete your account from the app in a minute, or ask us by email.

This page is for the ITAV app (It takes a village) by Good Devs (Pty) Ltd, on the App Store and Google Play. You can delete your account and its data at any time; you don't need a reason.

1. Delete in the app

  1. Open ITAV and go to the Me tab.
  2. Scroll down and tap Delete account.
  3. Confirm. For your safety we ask you to sign in again if you haven't in the last few minutes.

The deletion happens straight away. If you'd like a copy first, use Me > Region & units > Download my data before you delete.

2. Ask us by email

Can't open the app? Email hello@itavapp.com from the address you sign in with, with the subject "Delete my ITAV account". We'll confirm it's you and delete the account within 30 days, usually much sooner, and reply when it's done.

3. What is deleted

  • Your account and your sign-in.
  • Every child profile that only you look after, with everything in it: care, feeding, sleep, medication, symptom and growth logs, routines, notes, contacts and photos.
  • Your village posts and replies, Market listings, messages, handoffs, care sessions and location history.
  • Your Village Assistant conversations, reminders, settings and consent records.

4. What is kept

  • A child profile you share with a co-parent stays with them — it's their child's record too. Ask them to delete it, or email us.
  • Parenting guides written by a verified expert stay published, without the author's name.
  • Nothing else is kept. We don't keep a hidden copy, and backups roll over within 30 days.

5. Subscriptions

Deleting your account doesn't cancel a subscription — Apple and Google bill it, not us. Cancel it in your App Store subscriptions or Google Play subscriptions. Apple and Google keep their own purchase records under their privacy policies.